Privacy Policy

Privacy Policy

Brighter Beginnings Day Nursery

Privacy Policy

Your privacy is important to us. It is Brighter Beginnings Day Nursery’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

1. Information we collect


When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.


We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.


We may ask for personal information, such as your:

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

4. Disclosure of personal information to third parties

We may disclose personal information to:

5. International transfers of personal information

The personal information we collect is stored and processed where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

9. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

This policy is effective as of 6 March 2019.

Training Complaints Policy

Brighter Beginnings Training

Brighter Beginnings Early Years Training

Policy Document - Making a Complaint

At Brighter Beginnings Day Nursery, we aim to provide the highest standards of teaching, learning and development for our students. To this end we are regularly inspected by several accredited bodies to ensure we are providing the highest level of service we can. However, there may be occasions when it may be appropriate to make a complaint, not only in cases when there may be an issue that needs investigating but also when there is feedback to be given against a member of staff or associated provider either positive or negative. We appreciate all client feedback, whether that is from an employer, employee, apprentice or a client and we will take all feedback seriously and take any appropriate actions.

The purpose of this policy is to:


This policy applies to all staff members, including individuals employed either full or part time, on a temporary basis, volunteers, and apprentices. All managers and senior staff are expected to ensure that all employees are aware of this policy and understand its scope. Managers should also make it clear that all employees, teammates, senior management, and directors have a responsibility to each other. The policy also aims to include information on the proper procedure for dealing with a complaint.


Directors / Senior Leadership Team / Trainers

The directors, senior leadership team and teachers have a direct responsibility for ensuring complaints are dealt with in a timely and efficient manner to the extent that the complaining party feels the complaint has been dealt with in a satisfactory manner.

The directors, senior team and teachers should (duties are listed in a non-exhaustive list):

Complaint’s procedure - Education and Skills Funding Agency - GOV.UK (

Office hours +0370 2670001

ESFA Complaints Team

Education and Skills Funding Agency

Cheylesmore House

Quinton Road



Trainers/Learning Facilitators and other employees of Brighter Beginnings Day Nursery

All other members of staff have a responsibility to ensure that any complaints that they have received are dealt with in a manner suitable to the complaint. Correct reporting and communication should be adhered to at all times.

All trainers/assessors and other employees should:

Diagram for handling complaints:

Complaints may take several forms:

In the vast majority of cases complaints can be dealt with informally and internally with the Training Centre Manager overseeing the proceedings. Verbal complaints and informal complaints should be passed over to either the direct line manager, Training Centre Manager or the Head of Education. It is important that the person managing the response to the complaint can adequately judge the severity of the complaint and respond appropriately. If this is not possible then the complaint should be passed to the Director for review. This may then be escalated further if necessary. In cases of the most serious complaints the Director (Sharon Street) should be informed who will handle proceedings. If in doubt, follow the diagram below:


(Written or verbal, formal or informal)

Record – full record of complaint taken

(Either a written summary of the conversation or a written formal complaint is received)

Feedback – Ensure that the complaining parties are aware that the complaint is being dealt with and that information will be passed to appropriate parties.

Information handover – Ensure all relevant information is handed over. Depending on the severity of the complaint an appropriate person should be informed. If this person feels the complaint needs escalating further, then it should be done so in the following order:

(Training Centre Manager > Head of Education>Director > External Agencies)

Actions Recorded – The lead manager responsible for responding to the complaint will list appropriate actions with clear timelines, and designate people to complete specific actions to support investigation/review. If an investigation is required, then the Director should be informed. All actions should be recorded.

Actions undertaken – All actions should be completed and the lead manager responsible for ensuring all evidence has been reviewed and a conclusion reached.

Feedback – A formal letter of feedback should be sent to the complaining parties detailing all actions undertaken. The complaint can then be either closed if the complainant accepts the response or escalated externally if required.

Reflection and review All complaints are kept on file as a source of learning, practice development and quality assurance. Key learning is included in the quarterly Quality report to the Board. This file is available to external agencies inspecting the training centre.

Timescales - All complaints are to be acknowledged within 48 hours (working hours) of being received and a full response or interim response with clear actions and timescales provided to the complainant within 10 working days.

Complaint’s log:

Adequate records of all complaints are kept in a file, whether digitally or in hardcopy by the Centre Training Manager. All documentation is saved and recorded. This includes:

              This policy was devised by              Brighter Beginnings
Devised on10th September 2014
Reviewed on Next Review DateFebruary 2022 February 2023
Signed byAlison Sheriston
PositionHead of Education

Healthy eating at home and nursery.

How to give your child a great diet from a young age.

Foster a love for delicious veggies from a young age

What is healthy eating and why is it important?

Most of us all are aware that we should be eating healthily and that we also want this for our children but what does this term “healthy eating” really mean? How does this affect your child and how do you choose the best nursery for your child to ensure they get a balanced diet?

“Healthy eating is simply the process of making good choices about the food we consume in order to keep our bodies healthy”

Seems simple, right? Well the short answer is; yes! If we simply make good choices and eat a “balanced diet”, most of us can ensure we keep happy and healthy. At your child’s nursery school, this is especially important because you are entrusting us with the task of making sure your child eats a balanced and healthy diet that is full of all the right nutrients for their age group.

Let your child become as healthy as a superhero!

We have more detailed information further in the blog post but for now read further on how you can encourage healthy eating at home.

Later in the article, you will find detailed information relating to the following:

How can I encourage healthy eating at home for my child?

Children are naturally curious and always want to play and explore. For most children, especially those in their Early Years, every experience is new and has the potential to teach them something or aid in their development.

“Children naturally love to play”

The easiest way to encourage healthy eating is to make it about play; make it a game, make it fun or interesting for them!

Here are some simple bullet points that you can follow at home to help encourage your child to eat healthily:

These are all techniques that experienced nursery practitioners employ to ensure children are able to get eating healthy from an early age. Why not try some of these at home and let us know how you get on?

What should your nursery school be doing to ensure you child gets a healthy balanced diet?

Aside from following the techniques listed above, your nursery should be ensuring:

Below is some more detailed information about nutrition and healthy eating:

Food and pregnancy:

The food choices we make as adults have knock-on effects both in the short term and in the long term. The foods we choose to eat before and during pregnancy can also have long and short term effects on the development of your child. The food choices we make have even been shown to have an effect on the likelihood of your getting pregnant to begin with! As a result, it is important to know what is best to eat before, during and post-pregnancy when you are breastfeeding.

Here are some useful bits of information on the subject:


During pregnancy:

During breastfeeding:

What a balanced diet looks like:

Below is the “Eatwell Plate” – a pictographic image showing the best division of food you should be eating to form the basis of a “balanced diet”

The plate can be thought of as a “pie chart” showing the percentages of food needed. Or to make things simpler, just divide up your plate as shown!

Food and religion:

Many religions have practises that limit or restrict certain foods. This is a normal thing for billions of people all across the globe. At your child’s nursery, it is important that any religious practises you wish to adhere to are done so. You can speak to your nursery manager or to your child’s keyworker and they will be able to give you information on how we can help you achieve this. From simple things such as halal meats to vegetarian options the choices are really not limited! Please come and speak to your nursery manager today!

What local and national initiatives are there to encourage healthy eating?

There are a number of schemes available across the country, from things such as coupons for fresh fruit and veg, to entire websites that have amazing resources that can help your family make the best choices for them. Please see below for some links to healthy eating resources:

NHS Eatwell:



What Brighter Beginnings Day Nursery can do for you?

All of our nurseries are rated as some of the best in Manchester and Oldham. We encourage all our children to eat healthily through all of the elements listed above. If you want to discuss more with us then please get in touch via the link below.

Is there a Brighter Beginnings Nursery near me? Many of our settings deliver in sure start centres across Manchester and Oldham and these are the places we run our outstanding nurseries.

We have nurseries in Blackley, Burnage, Charlestown, Chadderton, Fallowfield, Fitton Hill, Higher Openshaw (Wetherby Street), New Moston (Hollinwood Avenue), Newton Heath and Rusholme.

Please go to our nurseries page for contact information for your local Brighter Beginnings Day Nursery.

Alternatively call 0161 989 0450 now to speak to your local nursery.